SAFE HOLIDAYS IN ISCHIA | Romantica Resort & Spa
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SAFE HOLIDAYS IN ISCHIA

SAFE HOLIDAYS

SAFE HOLIDAYS IN ISCHIA

 

The Romantic Resort & Spa has opened safely from the 19th of June 2020.

The Romantic Resort & Spa has open safely from the 19th of June 2020 .
Dear Guest, 

This period has deeply changed our lives. 
In a short time ur habits, social customs, the small certainties of everyday life have been revolutionized. 
The world of tourism has also changed and we changed with it. We are sure that the only way to combat risk is to behave correctly towards our Guests, our Staff and the local community, as we have been doing for over 50 years.
In these months we have trained and adapted our Resort to national and regional laws to be ready to safety welcome you. 

The 45000 square meters of the Romantica Resort surface will guarantee you wide spaces surrounded by greenery, pure air and endless terraces overlooking the sea. 
Here you will be able to relax safety and restore the well-being of your mind and body. Each department will be reorganized to ensure social distancing. 
Wide spaces will be at our disposal and we will be able to guarantee you Romantica Safety everywhere.


We have joined the "IschiasiCuradiTe Alberghi" program, a security protocol based on national and regional directives that certify the sustainability of interventions to prevent the risk of contagion through the use of instruments indicated by the national, regional and Safe Hospitality protocol of Federalberghi Ischia and Procida. 
In addition, we will implement additional actions to make your holiday ever safer, but at the same time, we will give you a sense of normality and hospitality while respecting the tradition and values of our Resort.

Since June 19th we are waiting for you to live a Safe and Romantica Experience.

GENERAL MEASURES

Below you will find some measures we have implemented and we ask you to comply with the following provisions to ensure the prevention of the risk of contagion.

  • The entire Resort has been sanitized before opening by a certified firm.
  • The social distance of 1 meter is required and, where provided, the respect of the road signs.
  • Avoid hugs and handshakes.
  • Always use the mask in the indoor common areas. unless otherwise indicated.
  • Frequently sanitize your hands at the dispensers located at different points of the resort.
  • Wash hands following the instructions.
  • Respect respiratory hygiene: Sneeze or cough into a handkerchief avoiding hand contact.
  • Do not touch eyes, nose and mouth with your hands.
  • Do not take antiviral drugs or antibiotics without medical indication.
  • Immediately communicate any symptoms linked to the coronavirus while staying in your room. Contact the reception desk so let us alert the competent authorities in a timely manner. 
  • To anyone with a temperature > 37.5 °C will be denied access to the Romantica Resort and we will immediately alert competent authorities.

OUR STAFF

Work protocols will be drawn up and literally implemented. all the procedures will be followed in order to carry out the work in compliance with current regulations. 

  • We provide the PPE (personal protective equipment: masks, gloves, glasses, etc..) required for each task and used mandatorily. 
  • Where required by law, protective barriers have been installed to limit the risk of contagion. 
  • The temperature is measured every day and access will be denied if > 37.5 °C. All the protocols required by law will be activated at the same time.

 

CHECK-IN AND CHECK-OUT

In order to ensure proper compliance with regulations, check-in will be guaranteed from 3.00 p.m. and check-out is mandatory by 11 a.m. unless previously agreed by the concierge. 

  • Before arrival, you will receive an email containing the information on this page and a flyer with the essential instructions to follow to make your stay safer.
  • We will require the prior sending of the guests' identity documents to frontoffice@hotelromantica.it, which will then be shown by the guests upon arrival to carry out the check-in operations.
  • For the entire stay, we ask you to keep with you the room keys.
  • The room keys will be sanitized after each use.
  • Where possible we ask you to settle the bill the evening before departure.
  • The pos will be sanitized after each use.

ROOMS

Our staff will be trained to ensure that cleaning and sanitizing operations are carried out safely and with appropriate products as required by law. Our staff will access with all the personal protective equipment required by the Protocol. In addition to what is required by law (sanitization on departure), we will sanitize rooms every day. Below are listed the points subject to sanitization.
To help the work of our staff we ask you to open the window and turn off the air conditioning before leaving the room. 

ROOM MINIBAR: it is available empty to limit risk of infection. It is possible to order any beverage from the room by calling the pool bat "532". The service cost € 5,00. The Junior Suite and Sea View Junior Suite have a fully stocked minibar for which we follow special sanitization procedures.

IN-ROOM BREAKFAST: from 07:45 am to 10:30 am it is available by calling "545" from the room phone. The breakfast staff will deliver breakfast outside the room, respecting all the protocols provided. The service cost is € 5.00 per call.

RESTAURANTS AND BARS

Thanks to our wide spaces available, the service and the positioning of the tables will follow the protocol provided. We ask you to respect the following measures:

  • sanitize your hands before entering the restaurant or bar areas at the dispensers;
  • respect the social distance of 1 meter and the horizontal markings (where provided);
  • wear the mask, you will be able to take it off once seated at the table; 
  • the tables will be arranged to ensure the distance (1 meter between tables and 1 meter between chairs, back-to-back). Depending on the occupation of the resort, different areas will be arranged as a restaurant to ensure safety distance;
  • disposable menus will be provided where possible, the other paper menus will be plastinated and sterilized after each use. Online versions of all menus will be available on our platforms and accessible through QR code technology;
  • online payment will be encouraged. The pos will be sanitized after each use;
  • table service will always be provided at lunch and dinner;
  • breakfast buffet is organized with the staff service and we ask you to wear the mask to order.

 

SPA AND WELLNESS

The Romantica spa and wellness center is open since June 19th in compliance with regional and national regulations.
We ask you to cooperate responsibly to limit the risk of contagion:

  • Access to guests with a temperature > 37.5 °C will be denied;
  • Sanitize your hands before entering;
  • Always respect the social distance of 1 meter and the horizontal marking; 
  • Always wear the mask. You can take it off when authorized by our staff; 
  • Clothing and personal belongings should be stored in special disposable bags delivered by the staff;
  • Sanitize your hands before and after treatment;
  • Respect respiratory hygiene: sneeze or cough in a handkerchief avoiding hands contact;
  • Gatherings of people are forbidden.

Mud therapy, aerosol cycles, massages, and all beauty treatments will be available.
Until otherwise provided by law, it will not be possible to perform inhalation cycles.
For further information check the Safe Holiday page available on the homepage.

ROMANTICA THERMAL PARK

The Romantica Thermal Park is open since June 19th in compliance with national and regional directives. We ask you to cooperate responsibly to limit the risk of contagion following these rules:

  • access to guests with a temperature > 37.5 °C will be denied.
  • sanitize your hands before entering;
  • our staff will assign you an umbrella area that will remain the same for the entire duration of your stay unless otherwise agreed in advance. 
  • always respect the social distance of 1 meter and the horizontal markings; 
  • always wear the mask in indoor common areas and whenever the safety distance of one meter cannot be observed.
  • each umbrella station has 10 m² at its disposal. Please always respect 1.5 meters of distance between the equipment and stay within the assigned area.
  • before entering the pool take a full-body soapy shower;
  • the entrance to the pool will be limited to ensure 4 square meters of water surface available per person.
  • Small or limited-sized tubs and whirlpools can be used by one person at a time or by families, avoiding in any case gatherings.
  • Respect respiratory hygiene: sneeze or cough in a handkerchief avoiding hands contact.
  • Gatherings of people are forbidden.

COMMON AREAS

We will implement the following measures in accordance with the national and regional regulations:

  • all the surfaces of the common areas (furniture, floor, support surfaces, buttons, etc.) will be disinfected according to the existing regulations, at least twice a day and, in any case, with adequate frequency with respect to the periodic crowding.
  • with regard to sofas, armchairs and seats we will proceed in accordance with the protocol in force;
  • for common toilets, frequent cleaning and sanitation shifts will be arranged according to the provisions laid down by law. Dispensers will be available at the entrance of the services. We ask you to hygienize your hands at the entrance and exit;
  • common areas will be ventilated frequently. Moreover, we will clean and sanitize the ventilation and air conditioning systems as required by laws.
  • Gatherings are forbidden.

SPORT

  • GYM:
  1. it is necessary to enter and exit wearing the mask, it is allowed to use of gym equipment without a mask.
  2. the gym equipment will be organized to respect the distance required of 1 meter.
  3. we ask you to respect the horizontal markings and the social distance of 1 meter.
  4. we ask you to sanitize each gym's machine after use.
  5. access without appropriate clothing and without sneakers (with exclusive use for the gym area) is forbidden.
  6. access without a personal towel is prohibited.
  7. the gym equipment will be sanitized again by our staff according to the turnout.
  • AQUAGYM and YOGA: In order to avoid any gathering, this year the daily session of yoga and aqua gym will not be carried out until otherwise provided by law. 
     
  • TENNIS:
  1. sanitize your hands before entering;
  2. it is required to enter and exit the tennis court with a mask. It is allowed to play tennis without a mask.
  3. the game of tennis is authorized with respect to the rules of the social distance of 1 meter.
  4. rackets and balls provided by the reception will be sanitized after each use. However, we recommend bringing your own equipment to limit the risk of contagion. 

  • SOCCER:
  1. before entering, you must sanitize your hands;
  2. access is allowed only to adults or minors accompanied and supervised by an adult;
  3. the game is allowed to guests belonging to the same family;
  4. Gatherings of people are forbidden;
  5. The game is allowed in compliance with the social distance of 1 meter;
  6. the ball provided at the reception is sanitized before and after each use.
  • PING PONG: 
  1. before entering, you must sanitize your hands;
  2. it is required to enter and exit the playing area with a mask. It is allowed to play without a mask.
  3. the game of ping pong is allowed in respect of the social distance of 1 meter
  4. the rackets and balls provided at the reception will be sanitized after each use;
  5. Gatherings of people are forbidden.
  • BOCCE GAME:
  1. before entering, you must sanitize your hands;
  2. It is required to always wear the mask;
  3. ping pong is allowed in accordance with the social distance of 1 meter;
  4. it is required to sanitize the game balls with a special detergent before and after playing.
  • TABLE SOCCER: 
  1. before and after playing you need to sanitize your hands and sanitize the knobs;
  2. the use of the mask is always required; 
  3. the game is allowed in respect of the social distance of 1 meter;
  4. the ball supplied at the reception desk is sanitized before and after each use.

These provisions were adopted following the Italian legislation of the 8th of May 2020 and the additional regional ordinance of the "Regione Campania" n.51 of the 24th of May 2020 and following update, " Security Protocol for hotel, complementary and farm holiday accommodation, in order to prevent the spread of the virus SARS-COV-2.
These measures will be further updated if required by law or if deemed necessary by the management of the Romantica Resort & Spa.

 

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